Published: 2019-03-07 13:26
Last Updated: 2021-02-27 21:19
Acknowledgment of its consistent delivery of an outstanding customer experience during 2018, the Queen Alia International Airport (QAIA) was awarded on Wednesday, March 6, 2019, for the second time, first place in the ‘Best Airport by Size and Region: Middle East’ category, for airports that serve 5 to 15 million passengers.
On the global level, QAIA tied for third place in the ‘Best Airport by Size’ category with four other airports of the same annual passenger capacity around the world.
The official Airports Council International (ASQ) Awards Ceremony is scheduled to take place between the 2nd and the 5th of September in Bali, Indonesia, as part of the second ASQ Forum and Airport Service Quality ACI Customer Experience Global Summit.
"Winning this prestigious accolade is a true reflection of our commitment to continuously enhancing the quality of services extended at QAIA and providing our passengers with positive travel experience, whether it was through improved facilities, expedited procedures or passenger offerings," the Airport International Group CEO, Kjeld Binger, said.
The ASQ Survey is based on the cumulative results of individual, monthly passenger satisfaction surveys, gathered directly from randomly-selected travelers while they are at participating airports.
Since its inception in 2006, the ASQ Survey has emerged as the world’s leading airport passenger satisfaction benchmark program, at more than 320 airports across more than 90 countries worldwide.