Published: 2020-03-19 18:37
Last Updated: 2020-03-19 18:37
Orange Jordan raised its networks' readiness to withstand the expected high traffic, assuring that its technical teams are on standby to deal with any issues faced by its customers.
The company said in a statement that it is expecting internet usage to reach unprecedented levels due to the precautionary measures which have been taken to prevent the spread of the novel coronavirus. So, it has enhanced the capacity of its networks, because internet is not only of great importance for individuals but also for businesses, in which work from home is adopted, including the educational sector.
Orange Jordan added that it is aware of how important are telecom services in connecting people, now more than ever, therefore, it has dedicated massive technical capabilities to offer the best internet services to users of mobile, home and business services through its fixed, mobile, and Fiber networks.
The company’s field teams, including technical support team, technicians, engineers, and salesmen, along with customer service agents are operating around the hour, to deal with any complaints and issues, while adhering to the highest level of health protection measures.
The company stressed on its commitment to work as per the directions of the Ministry of Industry, Trade and Supply, which excluded telecom companies from work suspension decision, as they are considered providers of basic and necessary services to everyone, noting that it will continue to provide its services through its stores across the Kingdom and through its e-channels, including the eShop.
According to the statement, Orange Jordan, the digital partner of the kingdom, is keen to maintain efficient communication and enhance the digital experience by providing reliable internet services to ensure the safety of its staff and customers, and provide access to education and information.