Published: 2019-01-31 15:08
Last Updated: 2019-01-31 15:29
Twelve Jordanian government agencies underwent an Emirati training program, the first of its kind to build the capacity of government service personnel. The program focused on training the employees in the field of customer service, developing their abilities and giving them new skills.
The training was attended by officials from the Jordanian Customs Department, the Civil Status and Passports Department, the National Aid Fund, the Companies Control Department, the Income and Sales Tax Department, the Health Insurance Department, the Ministry of Industry, Trade and Supply, the Ministry of Health, the Ministry of Labor, the Greater Amman Municipality, And the Social Security Corporation.
Minister of Tourism and Antiquities Majd Shweikeh praised the strategic partnership and continuous cooperation between Jordan and the UAE in various fields, especially the development of the institutional performance system.
She stressed the continued coordination between the two sides to implement a number of initiatives, the most important of which is the establishment of the first model service center, the design and activation of governmental accelerator center, training and capacity building, the launch of an award for the best mobile government service for university students, and the launch of a program called “one million Jordanian programmers”.
The participants considered that the training had brought about a "qualitative leap" within the framework of the service.
The training dealt with a number of basic concepts in designing a distinguished customer experience, including the concept of happiness in governmental institutions, the effects of personal happiness on the customer, ways to manage the journey and the experience of the client, and benefiting from the experience of the private sector in designing distinguished experiences.
The training program also focused on personality traits of the ideal government employee, how to deal with different types of clients' personalities, the best communication and listening methods, and handling customer complaints.